All NexaLearn products are digital. There's no physical shipping, freight costs, or logistics delivery times.
1. How delivery works
As soon as payment is confirmed, we send a delivery email to the address provided at checkout. The email contains:
- Your order reference.
- A secure link to access your course.
- Direct links to download the included resources.
You'll also see the purchased course in your account area, ready to watch anytime.
2. Delivery time
Delivery is normally instant — within a few minutes of payment confirmation. In rare cases (payment provider delays, email delivery issues), it may take up to 60 minutes.
3. If you haven't received the email
Try the following, in this order:
- Check your spam or promotions folder.
- Search your inbox for "NexaLearn" or your order reference.
- Confirm the correct email was provided at checkout.
- Contact contato@nexalearn.com.br with your order reference, and we'll resend it right away.
4. Access period
Once delivered, your access is lifetime. You can revisit the course, re-download the resources, and receive future updates as long as the course remains part of our catalog.
5. International customers
Since all products are digital, we deliver globally. There are no customs, import fees, or shipping costs.