We stand behind our courses. If a course isn't what you expected, you can request a refund within the window below.
1. Refund window
You can request a full refund within 7 days of purchase, provided you haven't substantially accessed the course. "Substantial access" means completing more than 25% of the video lessons or downloading the course's main materials.
2. How to request a refund
Email reembolso@nexalearn.com.br from the address used at checkout. Include:
- Your order reference (starts with
NX-) - Course name
- A brief note about the reason for the refund (optional, but it helps us improve)
3. Processing time
Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take longer to reflect the credit on your statement.
4. What isn't refundable
- Requests made after the 7-day window.
- Courses that have been substantially accessed or fully downloaded.
- Bundle add-ons purchased alongside a course that has already been substantially accessed.
5. Exceptional cases
If you were charged by mistake, received the wrong product, or had a serious technical issue that prevented access, contact us and we'll resolve it — regardless of the standard window.
6. Statutory rights
This policy does not affect any refund or cancellation rights you may have under the consumer protection laws of your country.