This Privacy Policy explains how NexaLearn Educação Ltda. ("we", "us") collects, uses, and shares personal information when you visit our website or purchase our courses.
1. Information we collect
- Account and order data: name, email, phone number, purchase history.
- Payment data: processed by our payment provider; we do not store full card numbers.
- Usage data: pages visited, features used, device, browser, and IP address information.
- Support communications: messages you send us and our replies.
2. How we use your information
- Provide access to courses and customer support.
- Process payments and prevent fraud.
- Improve our courses and website.
- Send transactional emails (receipts, access details, service updates).
- Comply with legal obligations.
3. Third-party processors
We share limited data with trusted providers to operate our business:
- Payment processing — to accept payments securely.
- Email delivery — to send transactional and support emails.
- Cloud hosting and database — to host the website and store your account.
- Analytics — to understand aggregate site usage, with respect for privacy.
Each processor is contractually required to protect your data and use it only for the purposes we specify.
4. Cookies
We use essential cookies for site functionality and, with your consent, optional cookies for analytics. You can manage your cookie preferences in your browser settings.
5. Data retention
We keep your account and order data while your account is active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations. Support communications are retained for up to 24 months.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or object to certain processing. Email privacidade@nexalearn.com.br to make a request.
7. International transfers
Your data may be processed in countries other than your own. When necessary, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
8. Security
We use industry-standard security practices — encryption in transit, access controls, and regular reviews — to protect your data. No transmission method is 100% secure, but we work to protect it.
9. Children
Our Services are not directed at children under 16, and we do not knowingly collect their personal data.
10. Changes
We will post any material changes here and update the effective date at the top of this page.
11. Contact
Questions about data protection: privacidade@nexalearn.com.br.